Terms of service
Terms & Conditions

Last updated: 13/06/2025

1. ACCEPTANCE OF TERMS

By accessing and using the website www.emahousing.com and/or contracting our cleaning services, you agree to comply with these Terms of Service. If you do not agree with these terms, do not use our services.

2. SERVICE DESCRIPTION

EMA Housing is a company specialized in eco-friendly cleaning services that offers:

  • Residential cleaning (houses, apartments, duplexes)
  • Commercial cleaning (offices, educational institutions, healthcare facilities)
  • Post-construction cleaning
  • Vacation rental property cleaning
  • Deep cleaning and maintenance services

3. BOOKINGS AND CONTRACTING

3.1 Booking Process

  • Bookings can be made through our website, phone, or email
  • Accurate information about the property and requested services is required
  • Service confirmation is subject to schedule availability

3.2 Estimates and Quotes

  • Quotes are based on information provided by the client
  • Prices may vary according to the actual condition of the property at the time of service
  • Estimates are valid for 30 days from their issuance

4. PRICING AND PAYMENTS

4.1 Rates

  • Prices are established according to service type, property size, and frequency
  • Rates are available on our website and may be modified without prior notice
  • Additional charges will apply for special services not included in the standard package

4.2 Payment Methods

  • We accept cash, credit/debit cards, and bank transfers
  • Payment must be made upon completion of service, unless previously agreed
  • For regular commercial services, specific payment terms may be established

4.3 Refund Policy

  • Refunds will be considered on a case-by-case basis
  • No refunds will be granted for satisfactorily completed services
  • In case of dissatisfaction, we offer free re-cleaning within 24 hours

5. PROPERTY ACCESS

5.1 Access Requirements

  • The client must provide secure access to the property
  • If no one is present, clear access instructions are required
  • EMA Housing is not responsible for lost keys or access problems

5.2 Security

  • All our employees are verified and have clean background checks
  • We are fully insured and bonded
  • We respect the privacy and confidentiality of our clients

6. CANCELLATIONS AND RESCHEDULING

6.1 Cancellation Policy

  • 24 business hours’ notice is required for cancellations
  • Cancellations with less than 24 hours may incur charges
  • We do not operate on weekends for last-minute changes

6.2 Rescheduling

  • Rescheduling is subject to availability
  • Advance notice is required to guarantee new dates
  • Frequent changes may result in administrative charges

7. LIMITATIONS AND EXCLUSIONS

7.1 Services Not Included

  • Cleaning of hazardous or contaminated areas
  • Handling of biohazardous materials
  • Cleaning of flood or fire damage
  • Pet care (although we respect and protect them)

7.2 Limitation of Liability

  • Our liability is limited to the cost of the service provided
  • We are not responsible for pre-existing damage
  • Valuable items must be insured by the client

8. PRODUCTS AND EQUIPMENT

8.1 Cleaning Supplies

  • We use eco-friendly and safe products
  • All supplies are included in the service
  • We can use client-specific products upon request

8.2 Equipment

  • We provide all necessary equipment
  • Our equipment is in optimal working condition
  • We use specialized equipment for specific services

9. PETS

  • We welcome pets in the home
  • We follow specific instructions regarding pet care
  • Owners must inform about aggressive pets or those with special needs
  • We are not responsible for pets that escape during service

10. COMPLAINTS AND SATISFACTION GUARANTEE

10.1 Guarantee Policy

  • We guarantee customer satisfaction with our services
  • We offer free re-cleaning if we do not meet standards
  • Complaints must be reported within 24 hours of service

10.2 Resolution Process

  • We investigate all complaints professionally
  • We seek fair and reasonable solutions
  • We maintain records of all interactions to improve our services

11. INTELLECTUAL PROPERTY

  • All website content is the property of EMA Housing
  • The logo, trade name, and materials are protected by copyright
  • Reproduction without written authorization is prohibited

12. PRIVACY AND CONFIDENTIALITY

  • We respect our clients’ privacy
  • Personal information is handled according to our Privacy Policy
  • We maintain confidentiality about property contents

13. MODIFICATIONS TO TERMS

  • EMA Housing reserves the right to modify these terms
  • Changes will be published on our website
  • Continued use implies acceptance of new terms

14. FORCE MAJEURE

  • We will not be responsible for non-compliance due to circumstances beyond our control, including but not limited to: natural disasters, government emergencies, pandemics, or any other force majeure cause.

15. APPLICABLE LAW

  • These terms are governed by the laws of the state/country where EMA Housing operates. Any dispute will be resolved in the competent courts of said jurisdiction.

16. CONTACT

For questions about these Terms of Service, contact us at:

EMA Housing

 

 

By using our services, you acknowledge having read, understood, and accepted these Terms of Service in their entirety.