Privacy Policy
Privacy Policy Information

Last updated: 13/06/2025

1. INTRODUCTION

EMA Housing (“we”, “our” or “the company”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our cleaning services or visit our website www.emahousing.com.

2. INFORMATION WE COLLECT

2.1 Direct Personal Information

When requesting our services, we may collect:

  • Full name and contact information
  • Email address and phone number
  • Physical address of the property to be cleaned
  • Payment information (credit cards, bank details)
  • Service preferences and special instructions
  • Information about pets and property access

2.2 Website Information

When you visit our website, we automatically collect:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited and time spent
  • Referring websites that directed you to us
  • Cookies and similar tracking technologies

2.3 Service Information

During service provision, we may collect:

  • Before and after photographs (only with consent)
  • Observations about property condition
  • Service feedback and evaluations
  • Information about cleaning frequency and preferences

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

  • Schedule and perform cleaning services
  • Communicate about appointments and services
  • Process payments and billing
  • Provide personalized estimates and quotes
  • Improve the quality of our services

3.2 Communication and Marketing

  • Send appointment confirmations and reminders
  • Provide updates about our services
  • Send special offers and promotions (with your consent)
  • Respond to inquiries and provide customer support
  • Request feedback and service reviews

3.3 Business Operations

  • Maintain business and accounting records
  • Comply with legal and regulatory obligations
  • Analyze trends and improve our services
  • Train our staff
  • Resolve disputes and enforce our terms

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Types of Cookies

  • Essential cookies: Necessary for website functionality
  • Performance cookies: To analyze website usage
  • Functionality cookies: To remember your preferences
  • Marketing cookies: To display relevant advertisements

4.2 Cookie Control

  • You can configure your browser to reject cookies
  • Some website functions may not work without cookies
  • You can delete stored cookies at any time

5. SHARING INFORMATION WITH THIRD PARTIES

5.1 Service Providers

We share information with trusted third parties for:

  • Payment processing (credit card processors)
  • Website hosting and maintenance services
  • Email and communication services
  • Web analytics and marketing services
  • Insurance and professional bonding services

5.2 Legal Requirements

We may disclose information when:

  • Required by law or legal process
  • Necessary to protect our legal rights
  • Necessary to protect people’s safety
  • Part of a business transaction (sale, merger, etc.)

5.3 We Do Not Sell Personal Information

  • We never sell, rent, or commercialize your personal information
  • We do not share information for third-party marketing purposes without consent
  • We maintain confidentiality agreements with all providers

6. INFORMATION SECURITY

6.1 Protection Measures

  • We implement multiple security measures:

    • SSL encryption for data transmission
    • Secure and protected storage systems
    • Limited access to personal information
    • Regular staff privacy training
    • Periodic security audits

6.2 Security Limitations

  • No system is 100% secure
  • Internet transmission has inherent risks
  • Clients must protect their access credentials
  • Report any suspicious security breaches immediately

7. DATA RETENTION

7.1 Retention Periods

  • Active client information: While you maintain services with us
  • Financial records: As required by tax laws (generally 7 years)
  • Marketing information: Until you request its removal
  • Website data: Typically 2-3 years for analysis

7.2 Data Deletion

  • We delete information when it is no longer necessary
  • Data is destroyed securely
  • Some data may be retained for legal requirements

8. YOUR PRIVACY RIGHTS

8.1 General Rights

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

8.2 Location-Specific Rights

  • Depending on your location, you may have additional rights under:

    • GDPR (European Union)
    • CCPA (California, United States)
    • PIPEDA (Canada)
    • Other local privacy laws

8.3 How to Exercise Your Rights

  • Contact our privacy team directly
  • Provide adequate identification to verify identity
  • Clearly specify your request
  • We will respond within legally required timeframes

9. CHILDREN'S PRIVACY

  • Our services are directed to adults over 18 years old
  • We do not intentionally collect information from children under 13
  • If we discover information from minors, we will delete it immediately
  • Parents may contact us about their children’s information

10. INTERNATIONAL DATA TRANSFERS

  • Some service providers may be located in other countries
  • We ensure adequate protections for international transfers
  • We comply with applicable legal frameworks for data transfers
  • Data is protected according to recognized international standards

11. CHANGES TO THIS POLICY

11.1 Change Notification

  • We will update this policy as necessary
  • Significant changes will be notified by email
  • The current version will always be available on our website
  • The “last updated” date will reflect recent changes

11.2 Continued Consent

  • Continued use of our services implies acceptance of changes
  • For material changes, we will request explicit consent
  • You may discontinue services if you disagree with changes

12. PRIVACY CONTACT

12.1 Privacy Officer

12.2 Response Time

  • We will respond to privacy inquiries within 30 days
  • For complex requests, it may take up to 60 days
  • We will notify you if we need additional time
  • All communications will be treated confidentially

13. REGULATORY AUTHORITIES

  • If you are not satisfied with our response to your privacy concerns, you may contact the appropriate regulatory authorities in your jurisdiction.

 

 

This Privacy Policy forms an integral part of our Terms of Service. By using our services, you accept the practices described in this policy.

For the most current version of this Privacy Policy, visit www.emahousing.com